Terms & Conditions

Terms & Conditions

Delivery Policy
We use a third party service to deliver our chocolates Monday to Sunday (except on Public Holidays). On the day of your delivery you will receive a notification from our courier advising you of an approximate hour time slot for your delivery, as well as a tracking link where you can provide further instructions for your delivery.  We do not have any control over these delivery time slots. We cannot under any circumstances offer re-deliveries; please give clear instructions as to what to do with your order if no one is home – you can provide these on our site when you order as well as by following the link directly in your DPD email/text on the morning of your delivery. Our chocolates leave the workshop at 2pm for next-day delivery; once they have left our workshop for delivery, we are unable to amend or change the details of delivery. It is the responsibility of the customer to check the delivery address they are sending to and whether they are able to accept gifts (hospitals, for example, don’t always allow gift deliveries). We do not accept any liability for incorrect address details leading to incorrect deliveries. We cannot deliver your order with incomplete delivery addresses. We are not liable for any deliveries unable to be fulfilled due to forces beyond our reasonable control, such as severe weather, government lockdowns, mechanical breakdowns, road traffic accidents.

Amendments / Refund / Cancellation Policy
Customers need to cancel their order before 12pm the day before delivery to be eligible for a refund. Amendments to orders need to be made before 12pm the day before delivery in order to give us time to process these changes. During exceptionally busy periods such as Valentine’s Day and Mother’s Day, we reserve the right to move this cut off to an earlier time, as we may process details of an order in advance, to help us manage the volume of orders during those times. We are unable to offer a refund if the order has already left the workshop for delivery. If you are unhappy with the quality of your chocolates, please provide us with a photograph of the chocolates to be eligible for a full or part refund. Due to covering costs of the venue, the products, catering and staff, we are only able to offer full refunds for cancellations on our workshops with 14 days’ notice. After that we will refund 40% of the amount paid. Amount paid is non-transferable.

Your first chocolate box will be paid for when you set up your subscription. After that, payment will be taken 7 days before your delivery is due. For any amendments to your Subscription, please drop us an email to and we’ll be happy to help. Cancellations or amendments need to be made at least 7 days before the next delivery is due. If cancellations or amendments are made with fewer than 7 days’ notice, you will receive and be charged for your next delivery and then your subscription will end/your amendments will take effect.

Product Availability
Our chocolates are subject to availability and as such the products can vary from what is pictured on the site. We make every effort to match these designs as closely as possible but if certain chocolates aren’t available we will replace them with something as similar as possible, of equal or greater value. When you purchase a chocolate box or gift hamper you are agreeing that the product delivered is subject to vary slightly from that picture on the website.

Please feel free to contact us on the contact information below to clarify any of these points or anything else.

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Chocolate Experiences

Take the journey with The Chocolate Tier and explore how your favourite chocolate goes from cocoa pod to table and the entire process involved in nurturing flavours, intensity and style.